Return & Exchange policy

At The Glam Pouch, every piece is quality-checked and carefully packed before it leaves us. We want you to love what you receive — and if something isn’t right, we’re here to fix it.

1. Returns

As our jewellery is a personal-wear product, we do not accept returns or offer refunds for change of mind, style preference or sizing. We request you to check the product details, images and size information carefully before placing your order.

2. Exchange for Damaged, Defective or Wrong Items

If you receive a product that is damaged, defective or different from what you ordered, we will replace it at no extra cost.

How to raise a request:

• Contact us within 48 hours of delivery
• Share an uncut unboxing video (from opening the sealed package) and 2 clear photos of the product and package
• Send them to support@glampouch.in or WhatsApp us at +91 88517 98896 with your Order ID

What happens next:

• Our team will review your request within 1–2 business days
• Once approved, we’ll arrange the reverse pickup or share return instructions
• Your replacement will be shipped as soon as the original item is received
• If the same product is out of stock, you can choose another product of equal value or receive a full refund to your original payment method

This applies to all products, including items purchased on sale or during festive offers.

3. What Is Not Considered a Defect

Many of our pieces are handcrafted. Slight variations in colour, pattern, texture or finish compared to the website images are natural and make each piece unique — these are not considered defects. Minor colour differences may also appear due to screen settings.

4. Order Cancellation

• Orders can be cancelled only before dispatch. Once shipped, an order cannot be cancelled.
• For prepaid orders cancelled before dispatch, a 2% payment processing fee will be deducted and the balance refunded to the original payment method within 5–7 business days.
• Orders placed under special festive offers may not be eligible for cancellation; this will be mentioned on the offer.

5. Refused or Undelivered Orders

If a prepaid order is refused at the time of delivery or returned due to an incorrect address or the customer being unavailable, ₹250 will be deducted towards forward and return shipping. The balance will be issued as a store credit coupon via email, valid on your next purchase.

If the package looks tampered with or damaged at the time of delivery, please refuse it and inform us immediately — in this case, no deduction will apply.

6. Non-Exchangeable Items

• Customised or personalised products
• Products that have been worn, used, altered or damaged after delivery
• Products returned without original packaging, tags or the free gift (if any)

7. Need Help?

Email: support@glampouch.in
WhatsApp / Phone: +91 88517 98896
Mon–Sun, 10:00 AM – 6:00 PM

The Glam Pouch reserves the right to update this policy. The version on our website at the time of purchase will apply. Please also read our Terms of Service.